KBOX

A sustainable parcel system to provide users with a convenient way to receive and return packages with reusable packaging.

“Over five years, from 2014 to 2019, American online shopping has used 20 to 23 billion square feet of corrugated cardboard.” While a small portion of this material is reused, much of it is down-cycled or ends up in landfills.
E-commerce is increasing in popularity due to virtually unlimited selection and the ability to compare shops. However, last-mile delivery is challenging because of the unique conditions associated with each package, such as different size/weight objects and receiving needs.
User research, Industrial design, UX/UI design, User testing

Problem

Due to barriers relating to unsustainable packaging and inefficient process while receiving and returning, it is complex for users to receive their packages and deal with waste packaging.

Hypothesis

By addressing unsustainable packaging and barriers during receiving, and returning process, it is efficient for retailers, shippers, and consumers to do the last-mile delivery in a sustainable and well-organized way.

Reusable packaging

KBOX is a reusable box made of plastic that can be folded flat and returned for subsequent use.

Pick-up booth

This booth, located in colleges, companies, or apartments, allows users to pick up parcels and return flat KBOX packaging or returned products anytime convenient.

How to involve users in choosing this reusable packaging?

It seems easier to choose cardboard packaging which does not need to be returned.

Storyboard

The user places the order from Amazon, and there is a “shipping with KBOX” option with rewards.

Amazon uses KBOX to pack the products.

The courier delivers the parcel to the Pick-up Booth.

User goes to the Pick-up Booth located in the apartment lobby to pick up the parcel.

After taking out the products, the user folds the KBOX flat.

User returns the flat KBOX to the Pick-up Booth and gets rewards for the next delivery.

Screen design

Design process

01 Research

Primary

People who shop online, Carriers, Couriers, Online vendors

Secondary

Colleges, Leasing offices, Community, Environmentalists

Stakeholders

02 Empathy

Persona

Larisa MBA

Part-time MBA Student | Associate Consultant | 28 years old

Profile

Larisa likes online shopping. She receives parcels weekly. It’s annoying that sometimes delivery may delay due to the limited opening hours of the mail center. Sometimes, she got schedule conflicts due to her busy schedule.

Goals

Pick up packages at any time of her convenience.

Avoid complex returning processes.

Pain points

Lack of schedule flexibility.

The current returning process is inconvenient.